FAQ

We might have already read your mind. Below are some of the most common questions our customers have asked us.Β 

If you don't find what you're looking for, please send us an email at hello@spriggo.co. We will be sure to get back to you within 24 hours.Β 

General Questions

Why should I use Spriggo?

Spriggo lunchboxes and bottles are 100% food-safeβ€”no BPA, no Phthalates. We’re like the Sherlock Holmes of lunch gear, meticulously inspecting factory certifications and product testing reports before shaking hands with our partners. Our lunchgear comes in eye-popping colors and clever designs that make packing a leakproof lunch a cinch. Because food packed with love should arrive just as perfect.

And yes: free shipping in Hong Kong with next-day delivery, so you’ll be lunch ready in no time!

Where can I find Spriggo in stores?

We're exclusively online for now, but we are in the process of choosing our wholesale partners and you might spot us in select stores soon.

How can I stock Spriggo on my store?

So glad you asked. Connect with us at wholesale@spriggo.co and we’ll get you all set up!

Are you offering internships?

The Spriggo team is growing and would love to hear from you! We’re all fully remote, which makes us all highly collaborative and resourceful. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. If you know your way around e-commerce spaces and are not afraid to jump into the deep end, connect with us at careers@spriggo.co to know more about our internship programs.

How can I contact Spriggo for support?

Hi, hello! We’d love to hear from you. Email us at hello@spriggo.co and our team can help you out.

Product

Is Spriggo leakproof?

Oh yes! Spriggo containers and bottles are tighter than your auntie's hugs. That silicone lid snaps onto the tray like it owes it money, keeping all that goodness in place – even the messy stuff like yogurt and pudding. Just don't go pouring in your favorite soup or watery dressings. Think thick stuff like ranch, ketchup, chunky salsa, hummus, and veggie dips. They're all fair game.

Is Spriggo food-safe?

Absolutely. All Spriggo lunch boxes and bottles are food-safe. BPA-Free and Phthalates-free, so you can pack those lunches worry-free.

Is Spriggo insulated?

Well, here’s the scoop: Spriggo bento boxes are great, but they ain’t insulated, except for the Vault Thermal. If you’ve got something like yogurt that needs to chill, just toss your Spriggo in an insulated bag with an ice pack. Boom! Problem solved. For your hot and cold needs, check out Vault Thermal. And if you need a lunch bag, we’ve got you covered there too.

Checkout our Explorer Lunch Bags here.

Shipping and Delivery

Do you offer free shipping?

Yes, we offer free shipping all over Hong Kong.

How long do deliveries take?

When you order before 2pm, we'll dispatch it from our facility on the same day. In most cases, your order should arrive the following working day.Β 

Can I cancel my order?

You can cancel your order any time before it is shipped. While we wish we could, once an order is shipped, we are unable to alter or cancel it at this time.Β 

Do you ship internationally?

Currently, we only ship locally in Hong Kong, but keep an eye outβ€”we are growing and hope to be in your country soon!

My order arrived defective or damaged. What should I do?

Ugh, so sorry to hear that. Please email our team at returns@spriggo.co with photos of the damage or defect, along with your order number. We'll sort it out for you right away. Just make sure to send your request within 10 days of receiving your order. Once we have all the details, refunds typically take 7-10 business days to process. Thank you for your understanding and patience while we sort this out for you.

Gifts and Gift Cards

Can I gift Spriggo?

Yes! Send a Spriggo to your friend directly or give them options with our digital gift cards. Because the only thing better than Spriggo is sharing Spriggo with a friend. If your order is a gift, please let us know in the order instructions.

Is gift wrapping available?

Absolutely! If you let us know at checkout, we'll wrap your order in our snazzy wrapping paper for a small fee of HKD 20.

How do gift cards work?

We only offer digital gift cards, and they are redeemable at www.spriggo.co. Digital gift cards purchased with or without product are delivered to the email address of your choice.