Spriggo 101 for beginners!

You might be asking yourself what is Spriggo and why is it better for your kiddos and you? No worries, we’ve got you covered. Here are the very basics of Spriggo lunchgear.

Why should I use Spriggo?

Spriggo lunchboxes and bottles are 100% food-safe—no BPA, no Phthalates. We’re like the Sherlock Holmes of lunch gear, meticulously inspecting factory certifications and product testing reports before shaking hands with our partners. Our lunchgear comes in eye-popping colors and clever designs that make packing a leakproof lunch a cinch. Because food packed with love should arrive just as perfect.And yes: free shipping in Hong Kong with next-day delivery, so you’ll be lunch ready in no time!

Where can I find Spriggo in stores?

We're exclusively online for now, but we are in the process of choosing our wholesale partners and you might spot us in select stores soon.

Do you offer free shipping?

Yes, we offer free shipping all over Hong Kong for orders over HKD 200

How long do deliveries take?

When you order before 2pm, we'll dispatch it from our facility on the same day. In most cases, Hong Kong orders should arrive the following working day.

Shipping & Returns

Shipping in Hong Kong

We’ve got you covered with free shipping all over Hong Kong on orders over HKD 200. Place your order before 2 pm, and we'll get it out the door the same day, with most deliveries landing on your doorstep by the next day. As soon as your order is on its way, you’ll get an email with tracking details.

Each Spriggo order ships straight from our Hong Kong facility. Orders are shipped primarily via SF Express. Just a heads up: once your package is marked as delivered, it’s officially out of our hands. If anything goes wrong, don’t hesitate to reach out to us at hello@spriggo.co. We’re here to help!

International Shipping

Currently, we only ship locally in Hong Kong, but keep an eye out—we are growing and hope to be in your country soon!

Return and Refunds

We want you to love every bit of your Spriggo gear, and we stand by the quality of what we make. But sometimes, things don't go as planned, and if you end up with a defective or damaged item, we've got your back!

Here’s the scoop on our return policy:

Defective or Damaged Items: If your Spriggo product shows up with a flaw or a little battle scar, you've got 10 days from when it lands on your doorstep to let us know. Just shoot us a message at returns@spriggo.co with your order number, a quick note on what’s wrong, and a picture of the item. We’ll take a look and guide you through what happens next.
Just a Heads-Up: We get it—sometimes you change your mind or the color didn't quite match your vibe. However, to keep our costs in check and continue offering our amazing products at great prices, we don’t accept returns for those who have a change of heart. So, please take a good look before you click "buy"! We also can’t accept returns on gift cards, so please keep that in mind when making your purchase.

Exchanges

The quickest way to get what you want? Return the item you have, and once the return is accepted, go ahead and make a separate purchase for the new item. Easy peasy!

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Keep in mind that it might take a little time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you still haven’t seen the refund, please reach out to us at returns@spriggo.co and we’ll look into it for you.

We’re here to make sure you have a smooth and easy shopping experience, so don’t hesitate to give us a shout if you have any questions or need some help.